Terms of service

Terms of Service

Last Updated: August 11, 2026

Welcome to FIXTOM. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General Terms

FIXTOM operates as an online footwear store serving customers in Pakistan. We reserve the right to update, modify, or discontinue any part of our website, products, services, or these Terms of Service at any time.

By using our website, you confirm that the information you provide is accurate and complete.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, and other product information are accurate.

However, slight differences in color or appearance may occur due to your device's screen settings, lighting, photography, or other factors.

Product availability may change without prior notice. FIXTOM reserves the right to limit quantities or discontinue products at any time.

3. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, FIXTOM may contact you to confirm your order details, including your name, phone number, delivery address, and order contents.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability

  • Incorrect pricing or product information

  • Incomplete or incorrect customer information

  • Suspected fraudulent or unauthorized activity

  • Delivery limitations

  • Other operational or legitimate business reasons

If an order is cancelled after payment has been received, any eligible refund will be processed according to our Return & Refund Policy.

4. Prices & Payments

All prices displayed on the FIXTOM website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change at any time without prior notice.

We may offer different payment methods, including Cash on Delivery and online payment options. Payment availability may vary depending on your location and order.

You agree to provide accurate payment and billing information when placing an order.

5. Cash on Delivery

For Cash on Delivery orders, payment must be made to the courier upon delivery.

FIXTOM reserves the right to limit or refuse Cash on Delivery orders where there is a history of repeated cancellations, refused deliveries, or suspected misuse of the service.

6. Shipping & Delivery

FIXTOM works with third-party courier services to deliver orders.

Delivery times are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Address or contact issues

  • High order volumes

  • Unforeseen circumstances

Customers are responsible for providing a complete and accurate delivery address and contact number.

FIXTOM is not responsible for delays caused by circumstances beyond our reasonable control.

7. Returns & Exchanges

Returns and exchanges are subject to the conditions stated in our Return & Refund Policy.

Customers must follow the required return procedure and eligibility requirements before sending products back.

Products that have been worn, damaged, altered, or returned without meeting the applicable conditions may not be accepted.

8. Intellectual Property

All content available on the FIXTOM website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Text

  • Graphics

  • Website design

  • Videos

  • Marketing materials

is owned by or licensed to FIXTOM and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or use FIXTOM's content for commercial purposes without prior written permission.

9. Prohibited Use

You agree not to use our website to:

  • Engage in unlawful activities

  • Provide false or misleading information

  • Attempt to gain unauthorized access to our systems

  • Interfere with website functionality

  • Commit fraud or abuse

  • Copy or misuse our content

  • Use automated systems to collect website information without permission

FIXTOM reserves the right to restrict or terminate access to users who violate these terms.

10. Third-Party Services

Our website may use third-party services such as payment processors, courier companies, analytics providers, hosting services, and other technology providers.

Your use of third-party services may be subject to their respective terms and policies. FIXTOM is not responsible for the independent practices of third-party service providers.

11. Limitation of Liability

To the extent permitted by applicable law, FIXTOM will not be responsible for indirect, incidental, or consequential losses arising from the use of our website, inability to access our services, delivery delays, or circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend or restrict access for maintenance, updates, technical issues, security reasons, or other operational purposes.

13. Changes to These Terms

FIXTOM may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated Last Updated date. Your continued use of the website after changes are posted means you accept the updated Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising from the use of the FIXTOM website or purchase of our products shall be handled in accordance with applicable Pakistani law.

15. Contact Us

If you have any questions about these Terms of Service, please contact us using the contact information provided on our website.

FIXTOM

Business Name: FitTom

Business Number:

Email: fixtomofficial@gmail.com

Business Address: Pakistan