Shoes Care Policy

Last Updated: August 11, 2026

At FIXTOM, we believe proper care helps your shoes stay comfortable, fresh, and stylish for longer. Follow these simple care guidelines to maintain the quality and appearance of your footwear.

1. Keep Your Shoes Clean

Remove dust and dirt regularly using a soft brush or clean, dry cloth. Avoid using harsh chemicals or strong cleaning products that may damage the material.

2. Avoid Excessive Water

Try to keep your shoes away from excessive water and moisture. If your shoes become wet, gently wipe them with a clean cloth and allow them to dry naturally.

3. Dry Naturally

Never place your shoes directly under intense sunlight, near a heater, or against a high-heat source. Excessive heat can cause discoloration, cracking, or changes in shape.

4. Use the Right Cleaning Method

Different shoe materials require different care. Use a cleaning method suitable for the specific material of your shoes. When unsure, test any cleaning product on a small, less visible area first.

5. Maintain Their Shape

Use shoe trees or gently stuff your shoes with clean, soft paper when storing them. This can help maintain their original shape and reduce unwanted creasing.

6. Store Shoes Properly

Store your shoes in a cool, dry, and well-ventilated place away from direct sunlight and excessive humidity. Keep them clean and dry before storing.

7. Avoid Machine Washing

Unless the product specifically states that it is machine washable, we recommend not washing your shoes in a washing machine, as this may damage the materials, adhesives, or overall structure.

8. Give Your Shoes a Break

Avoid wearing the same pair continuously every day. Allowing shoes to air out between uses can help reduce moisture, odors, and material wear.

9. Handle With Care

Use the appropriate method when putting on and removing your shoes. Avoid stepping on the heel, pulling excessively on the upper, or using sharp objects that may damage the material.

10. Important Note

Normal wear and tear, discoloration, creasing, scratches, stains, or damage caused by improper cleaning, excessive moisture, misuse, or failure to follow these care instructions may not be considered a manufacturing defect.

For questions about caring for a specific FIXTOM product, please contact our customer support team.