Privacy policy

Privacy Policy

Last Updated: August 11, 2026

At FIXTOM, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

1. Information We Collect

When you visit or use our website, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Delivery and billing address

  • Order and purchase details

  • Payment-related information

  • Information you provide when contacting our customer support

  • Device, browser, and website usage information

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

FIXTOM may use your information to:

  • Process and deliver your orders

  • Confirm your orders and payments

  • Contact you regarding your order

  • Handle returns, exchanges, and refunds

  • Provide customer support

  • Improve our website, products, and services

  • Prevent fraud and unauthorized activity

  • Send promotional messages or offers where permitted and where you have agreed to receive them

  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers. FIXTOM does not intentionally store complete debit or credit card details on its own servers.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant marketing and advertising

You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.

5. Sharing Your Information

FIXTOM does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers, such as:

  • Courier and delivery companies

  • Payment processors

  • Website hosting and technology providers

  • Marketing or analytics service providers

  • Customer support service providers

These parties receive only the information reasonably necessary to provide their services.

We may also disclose information where required by law or to protect FIXTOM, our customers, or others from fraud, abuse, or unlawful activity.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Third-Party Links

Our website may contain links to third-party websites or services. FIXTOM is not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing their privacy policies before providing them with your personal information.

8. Your Privacy Choices

You may contact FIXTOM if you want to:

  • Ask what personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where applicable

  • Stop receiving promotional communications

  • Ask questions about how your information is used

Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

9. Children's Privacy

FIXTOM's website is not intended to knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

FIXTOM may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable requirements.

Any changes will be posted on this page with an updated Last Updated date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact FIXTOM through the contact information provided on our website.

FIXTOM

Business Name: FitTom

Business Number:

Email: fixtomofficial@gmail.com

Business Address: Pakistan