Shipping policy

Shipping Policy

Last Updated: August 11, 2026

At FIXTOM, we are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains our delivery process, estimated delivery times, shipping charges, and other important information.

1. Delivery Locations

FIXTOM currently delivers orders across Pakistan, subject to courier service availability.

Please make sure you provide a complete and accurate delivery address and an active phone number when placing your order.

2. Order Processing

Orders are normally processed within 1–2 business days after they are placed.

Once your order has been dispatched, you may receive an order confirmation or tracking information through your provided phone number, email, or other available communication channel.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Estimated Delivery Time

Estimated delivery times may vary depending on your location and courier service.

  • Major Cities: 2–5 business days

  • Other Cities & Areas: 3–7 business days

  • Remote Areas: Delivery may take additional time

These are estimated timeframes and are not guaranteed delivery dates.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, FIXTOM may offer free shipping promotions or other delivery offers. Promotional shipping terms may vary.

5. Cash on Delivery

FIXTOM may offer Cash on Delivery (COD) for eligible orders and locations.

For COD orders, the full order amount must be paid to the courier at the time of delivery.

COD availability may be restricted for certain locations, order values, or customers with repeated refused or cancelled deliveries.

6. Order Tracking

Where tracking is available, FIXTOM may provide a tracking number or delivery update after your order has been dispatched.

You can use the provided tracking information to check the status of your shipment through the relevant courier service.

7. Delayed Deliveries

Although we work to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Courier delays

  • High order volumes

  • Incorrect or incomplete addresses

  • Unreachable phone numbers

  • Road closures or transportation issues

  • Other unforeseen circumstances

FIXTOM is not responsible for delays caused by events outside our reasonable control.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect address, incomplete information, or an unreachable phone number, additional delivery charges may apply for re-delivery.

Please carefully review your delivery details before placing your order.

9. Failed or Refused Delivery

If a customer refuses to accept a confirmed order or repeatedly fails to receive deliveries, FIXTOM reserves the right to restrict future Cash on Delivery orders.

Any additional shipping or return charges resulting from a refused or failed delivery may be charged to the customer where applicable.

10. Damaged Packages

If your package appears seriously damaged or tampered with when delivered, please contact FIXTOM customer support as soon as possible.

We may request photographs or videos of the package and product to investigate the issue with the courier service.

11. Contact Us

If you have questions about your order or delivery, please contact FITTOM through the contact information provided on our website.

FIXTOM

Business Name: FitTom

Business Number:

Email: fixtomofficial@gmail.com

Business Address: Pakistan