Frequently Asked Questions

1. How can I place an order?

Simply select your desired shoes, choose your size, add the product to your cart, and proceed to checkout. Enter your delivery details and select your preferred payment method to complete your order.

2. Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) is available across eligible locations in Pakistan. Payment is made to the courier when your order is delivered.

3. How long does delivery take?

Orders are generally delivered within 2–7 business days, depending on your location. Remote areas may require additional delivery time.

4. How can I find the right shoe size?

Please check our Size Guide before placing your order. We recommend measuring your foot and comparing the measurement with our size chart for the best fit.

5. Can I exchange my shoes if I order the wrong size?

Yes. FITTOM offers a one-time size exchange within 7 days of delivery, subject to our Return & Refund Policy and product availability.

6. Can I return my order?

Yes, eligible products can be returned within 7 days of delivery. Shoes must be unused, unworn, and returned in their original condition and packaging.

7. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos/videos. Our team will assist you with the appropriate solution.

8. How can I track my order?

Once your order is dispatched, tracking information may be shared with you through your provided contact details. You can use the tracking information to check your shipment status.

9. Can I cancel my order?

You may contact FITTOM as soon as possible if you want to cancel an order. Cancellation may not be possible once the order has been dispatched.

10. What payment methods do you accept?

FITTOM may offer Cash on Delivery and online payment options depending on your location and availability. Available payment methods will be shown during checkout.

11. Do you offer free shipping?

Shipping charges depend on the order and delivery location. Any applicable shipping charges will be displayed at checkout. FITTOM may also offer free-shipping promotions from time to time.

12. How can I contact FITTOM?

For questions about products, orders, delivery, returns, or exchanges, please contact our customer support using the contact information provided on our website. Our team will be happy to assist you.