Refund policy

Return & Refund Policy

At FIXTOM, we want you to feel confident with every purchase. If your shoes don’t meet your expectations, we’re here to help.

1. Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order, provided that:

  • The shoes are unused and unworn.

  • The shoes are returned in their original condition and packaging.

  • All original tags, accessories, and packaging are included.

  • The product is not damaged, washed, altered, or visibly used.

2. Size Exchange

If you ordered the wrong size, you can request a one-time size exchange within 7 days of delivery, subject to availability.

The replacement pair will be shipped after the returned pair has been received and inspected.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos/videos of the product

  • A brief description of the issue

After verification, FIXTOM may offer a replacement or refund, depending on the situation.

4. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the available payment method and may take 3–7 business days to reflect, depending on the payment provider.

For Cash on Delivery orders, refunds may be processed through a suitable bank or digital payment method after the required details are provided.

5. Return Shipping Charges

For size changes or change-of-mind returns, the customer is responsible for applicable return and reshipping charges.

If the product received is wrong, defective, or damaged, FIXTOM will cover the applicable return/exchange shipping cost after verification.

6. Non-Returnable Items

Returns or exchanges may not be accepted if:

  • The shoes have been worn outdoors.

  • The product shows signs of use, dirt, stains, or damage.

  • The original packaging is missing or significantly damaged.

  • The return request is made after the 7-day return period.

  • The product has been modified or altered.

7. How to Request a Return

To request a return or exchange, contact FIXTOM Customer Support with your order number and reason for the request.

Our team will guide you through the return process and provide the necessary instructions.

8. Important Note

All returned products are subject to inspection. FIXTOM reserves the right to reject a return or exchange if the product does not meet the conditions mentioned above.

By placing an order with FIXTOM, you acknowledge and agree to this Return & Refund Policy.